How Are Presence and Messaging Managed in Cisco Collaboration Applications?
The Implementing Cisco Collaboration Applications (300-810 CLICA) exam is designed for collaboration engineers and IT professionals who deploy, configure, and maintain Cisco collaboration applications in enterprise environments. This certification validates skills required to support core collaboration services that enable voice, video, messaging, and presence across an organization. It is ideal for professionals working with Cisco Unified Communications solutions who want to strengthen their expertise in application-level collaboration technologies.
The 300-810 CLICA exam covers essential collaboration applications such as Cisco Unified Communications Manager 300-810 (CUCM), Cisco Unity Connection, Cisco IM and Presence, and their integration with Webex services. Candidates are expected to understand application architecture, user provisioning, device registration, dial plan fundamentals, voicemail configuration, and presence services. The exam also emphasizes maintaining system availability, ensuring proper application interaction, and supporting day-to-day collaboration operations.
Another key focus of the Implementing Cisco Collaboration Applications Exam is troubleshooting and optimization. Candidates must be able to identify common issues related to call processing, messaging, and presence, as well as apply best practices for configuration and maintenance. Knowledge of logs, basic diagnostics, and service dependencies is important to ensure reliable collaboration services in production environments.
Sample questions help candidates understand the exam’s practical approach. For example, a question may ask: Which Cisco application provides voicemail and unified messaging services in a collaboration deployment? The correct answer is Cisco Unity Connection. Another scenario-based question might be: Which component is responsible for managing call routing and device registration? The answer is Cisco Unified Communications Manager (CUCM).
Additional sample questions may include: Which service enables real-time presence and instant messaging in Cisco collaboration environments? The answer is Cisco IM and Presence Service. Another example could be: What is the primary purpose of a dial plan in CUCM? The correct answer is to control call routing and number reachability. Practicing these types of questions helps candidates build confidence and prepares them to handle real-world scenarios tested in the 300-810 CLICA exam.
